REsumé
Disclaimer: Wait, before you say “Whoa, this guy has worked for a lot of companies! Does he have an extreme attitude problem, or something going on?”, I can explain.
For a large part of my career, I have been a contractor, and therefore have been really lucky to work on a variety of great projects, meeting a lot of amazing people. I’ve enjoyed joining a new team, as a relief pitcher, and contributing quick and efficient solutions to design projects. I’ve slayed many dragons. I have proudly been invited back, to work with design teams, numerous times. I’ve had a great time contracting, but now mainly seek full-time opportunities.
Experience
Senior UX Designer & Strategist - TD Bank (US)
Boston / October 2022–April 2024
Concentrated on delivering new UX Strategy, for future-facing designs. Worked closely with research, to gather and assess user feedback.
As a Design Lead, I helped to build a multi-level pod structure, with diverse talent.
Worked closely with Developers, to update a credit portal‘s interface and user flow.
Assisted leadership by creating unique illustrations and personas, for presentations.
Senior UX Designer - Bank of America / Contractor
Boston / April 2022–October 2022
Designed customized user experience that catered to Wealth clients. This created a great opportunity to explore current UI trends, and execute a clean, clear design.
Worked closely with stakeholders to quickly learn the needs of the business, and deliver developer ready designs and assets.
Collaborated with Compliance and Legal, to deliver accessible and inclusive designs.
Senior UX Designer - Linksquares
Boston / July 2021–April 2022
Helped to create a positive user experience, within a fast-paced startup environment. Created a competitive SaaS product, driven from machine learning.
Conducted customer interviews, focussing on specific needs and pain points. These findings would be developed into strategy sessions, and be presented to the business.
Successfully juggled tasks between product design, user experience, building customized UI and contributing to a contemporary design system.
Facilitated ideation sessions, with both designers and stakeholders, for a deeper exploration of customer needs.
Senior Visual & UX Designer - Fidelity Investments / Contractor
Boston / Jan 2020–July 2021
Provided UX and visual expertise for building a new internal investment platform, used exclusively by portfolio investors.
Studied user feedback, in order to make efficient design decisions, through user flows and rapid prototyping.
Senior Product Designer - Boston Health Economics / Contractor
Boston / Jan 2019–Jan 2020
Designed product for health data services, accompanied with extensive prototyping studies. Showcased BHE’s machine learning features and process.
Responsible for designing new UI functions and flow, based on user feedback.
Worked closely with Developers to design a new “Dark Mode” experience, which became the product’s default view.
Senior UX Designer - CVS Health / Contractor
Boston / Oct 2018–Jan 2019
Worked with the Retail Development team to study and execute new mobile features, for the online shop experience. Included m-web and native CVS app.
Studied data from user testing, and implemented found results into strategic design.
Ran guerrilla-style ideation sessions, to gain additional product insights.
Quick turnaround and implementation resulted in the following metrics; increased conversion rate, increase in screens per visit, and ultimately a 30% increase in completed purchases. This performance was measured in the immediate quarter, following the design modifications. Many of these features exist in the application, 3 years afterward.
Senior UX Designer - XPO Logistics / Contractor
Helped to design products for a modernized warehouse management system. Included data from robotics and machine learning.
• Redesigned and rebranded the corporate website. This included a website audit, designing unique components, mobile execution and corporate illustrations.
• Worked on future-facing concepts that concentrated on single-item shipping, using data analytics, user interviews and design strategy.
Teamed up with Developers to streamline the creation of digital products, for efficiency and accuracy.
Senior User Interface Designer - Xbox Advertising
Seattle / Mar 2017–Dec 2017
Designed and produced interactive landing experiences, featured on the Xbox console. Highly concentrated on user flow, clear user interaction and premium design.
Creatively pushed the use of client provided assets, while adding special effects and animation. Additionally, created custom design and illustration elements.
Communicated effectively with the account team and Developers, to meet client expectations. Would edit designs, based on user feedback and performance data.
Visual & UX Designer / Contractor
Seattle / Mar 2015–Feb 2017
Worked closely with Developers and Instructional Designers to design UI elements, for online training courses at Sublime Media. This included visual design, UX & UI design, storyboarding, mockups and creative branding. Clients were Microsoft, Comcast and T-Mobile.
Created a new branding experience for Wolfgang Puck Coffee. This began with new package design, and evolved into a contemporary branding approach. Worked closely with Web Developers and Content writers, to create a new online user experience for consumers.
Designed new branding, high fidelity mockups and storyboards for Verathon Inc. Worked closely with the Marketing and Product Development teams to create a unique customer and patient experience.
Worked with the Product Development team at Brooks Running, to design a unique training module for Sales team members. Included illustration, visual UI design and development.